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Store Policies

Customer Privacy & Safety 

Here at Melt collection, your privacy means a lot to us and we work hard to guarantee you, there are no mishaps. This includes your security and trust with us. The personal information you provide us when making a purchase such as your full name, address, mobile phone number and credit card (if using the credit card payment option) will NOT be distributed meaning you can shop with us in complete confidence. Our third-party payment methods such as PayPal are safe and will keep your information secure as well as allow you to backtrack any of your payments. For more information on PayPal visit their website.

If you have any further inquiries on our Privacy & Safety policy, contact us at info@meltcollection.com

Website policy 

Melt collection is a registered business name under the Australian Securities and Investments Commission. No individual or group is permitted to undertake a business with the exact name of Melt collection, nor use any images from our website without direct permission.
Melt collection is prohibited to restrict any user from accessing this site or from purchasing goods.

Company Privacy Policy 

The use of "we", "us", "our" is used to secure the identities of those associated with the management of this site as well as the Melt collection brand.

Promoter/Influencer Policy 

Any promoter that has been verified by Melt collection will receive a custom discount code which is presented to the general public via social media. This code is valid for 30 days after promoting a product.*
A gift voucher (if issued free of charge) to a promoter, is valid for 1 year after advertising a product/s. Any issues regarding expiry please contact Beatrice via email here.
*Discount code expiries do not apply for influencers on our PR list. Contract is subject to change with sufficient notice.
Interested in promoting our product? Email Beatrice here with attached media kit/portfolio. 

Loyalty Program T&C's

Definition: Melt Medallion is a loyalty program owned by Melt collection with sole purpose to reward customs based on spending. 

The Melt Medallion loyalty program is open to persons over the age of 18 with a valid email address. 

Members can view their rewards at any time by logging in to their account.

An individual is deemed to be a member when they sign up online before or after a transaction is made. 

Melt Medallion points do not have an expiry date, however, reward values may be altered without given notice.

A member does not have to spent $100, $300 or $500 at one time to receive rewards. Rewards are based on point value. ($1 spent = 1 point). Please see above Benefits & How it Works section for more information. 

Melt collection will not accept any liability for any member email that is misdirected, lost or not received.

Rewards cannot be sold or transferred are not redeemable for cash/credit.

Rewards cannot be earned using other rewards as part of the transaction. E.g. If a member transacts using $10 in rewards and $100 on credit card/Paypal/AfterPay they are not entitled to the $10 reward for members who spend over $100 (despite the transaction adding up to over $100); the member must spend $100 in total excluding any rewards. 

A member will receive points when a discount code is used to the value of their purchase (excluding shipping).

Melt collection reserves the rights to cancel  terminate, modify or suspend the Melt Medallion Loyalty Program or any aspect of it at any time and without notice.

Melt collection reserves the right to suspend or cancel a member's Melt Medallion account due to suspicious activity. The member will be notified if such events occur.