Shipping & Returns


Shipping

Melt collection ships all candles out with Sendle and Australia Post. Standard Australian shipping is $9.95 and approximately takes same-day - 6 business days. We ship all around Australia and to New Zealand*

We hand deliver next-day to selected Melbourne Metropolitan suburbs. To see if you qualify for hand delivery, click here.

FREE Australian standard shipping on all orders over $50

FREE Australian EXPRESS SHIPPING on orders over $200

All candles are dispatched within 72 hours or less of purchase. 

We package all candles in safe boxes with 'bubble wrap' and 'foam peanuts' to minimise breakage in the shipping stage. 'Fragile' tape is also used to notify Sendle and Australia Post that the goods enclosed are likely to break if dropped or handled inappropriately.

Any further questions on our shipping policy, please email us at info@meltcollection.com

 

Returns

Melt collection accepts change of mind/wrong size exchanges if the product has not been used and is in correct packaging. Unfortunately, we can not refund you or exchange your candle if the wick has been burnt or any signs of usage are apparent. 

Additionally, we are unable to pay for shipping back to us, however, we will pay for shipping to you.

If you are unhappy with our product/s, we will provide you with a full refund (excl. shipping) when the product has reached us. 

Exchanges and refunds will not be issued after 30 days of dispatch. 

Any further questions, don't hesitate to contact us! E: info@meltcollection.com